Customer Support Agent - Bangladesh

About Fasset

Fasset is a regulated stablecoin neobank delivering fast, secure financial services across emerging markets.

Role Overview

We are hiring a Customer Support Agent to be the frontline of Fasset's customer experience in Bangladesh.

Responsibilities

• Handle inbound queries via live chat, email, and social media professionally.
• Resolve issues related to onboarding, KYC, transactions, cards, and wallets.
• Escalate complex issues to the relevant internal teams.
• Document interactions and contribute to the knowledge base.
• Identify recurring issues and provide feedback to Product and Operations.
• Meet SLA, CSAT, and resolution-time targets.

Requirements

• 1-2 years of customer support experience in fintech, banking, or consumer tech.
• Excellent communication in English and local language(s) of Bangladesh.
• Patient, empathetic, and solutions-focused.
• Experience with Zendesk, Freshdesk, or Intercom.
• Able to work flexible hours on a rota basis.

Nice to Have

• Experience supporting crypto or payments products.
• Familiarity with KYC/AML processes.